The Eight Must-Have Skills for Information
Workers
By
Owabor C. Emmanuel.
Owabor.e@gmail.com
These days, a high proportion
of the population of developed countries are employed as information workers.
That is, they don’t produce physical goods, but instead spend their time
creating, developing, sharing and consuming information.
As a general rule, if you have
a computer on your desk at work, you are an information worker. The chances
are, you’ll also use e-mail a lot of the time, and have access to the Web.
Because desktop computers crept
into our work-lives slowly, there was never a point where the corporate World
stood up and said “right, everyone to the training room!” Instead, people often
have had to learn the generic skills necessary to be an information worker
themselves through trial and error.
Many of these can be considered
Soft IT Skills – you are unlikely to go on a specific course to learn them
unless that is your specialty but those that develop even a few of these can
see dramatic improvements in their productivity and career.
I would like to outline what I
believe are the 8 “must-have” skills for information workers. Most people have
a basic grasp of all of these, but each can be improved significantly.
• Ability to find things online
• Ability to determine the accuracy of what they read
• Communications
• WIMP interface
• Office programs
• File management
• Security and Access
• Managing Your Attention
Ability to find things online
Most people use a small
fraction of the capabilities of search engines, limiting themselves to two or
three-word phrases. Understanding the shortcuts, advanced features and how
search engines actually work can allow you to find almost anything online…
within seconds.
Other research resources – such
as Wikipedia – can also be used, but an understanding of when and how to use
these is needed (see the next skill).
Ability to Determine Authority
As it becomes easier and easier
for anyone to publish things online, without having to get permission or
approval, the Web is full of (sometimes dangerously) inaccurate information.
Being able to cross-reference
things, and separating fact from opinion.
Communications
E-mail is the communication
medium most talked about. From the basics like sending and receiving, to more
advanced issues like understanding how to minimise SPAM.
Also, Instant Messaging (IM),
Voice-over-Internet-Protocols (VOIP – e.g. Skype), Message Boards.
Understanding the benefits and
disadvantages of synchronis and asynchronis technologies.
WIMP Interface
The “Windows, Icons, Mouse and
Pointer” system that has been standard across Windows, Apple and Linux computers
since the late 1980’s. This replaced the old command-line interface as the main
way to access your files.
Also, how you change your
desktop and computer settings.
Office programs
The big three are Word
Processing, Presentation and Spreadsheets. Not only how to create files in the
these formats, but also how to integrate and pass information between them.
File Management
From filetypes (e.g. Word
documents end in .doc, photos end in .jpg) to backing up files. Understanding
that not every computer can read every format, and the reciever may need
additional software installed to read particular formats.
Security and Access
This falls into two categories
– technical security (e.g. computer Viruses, Firewalls, etc) and information
security (e.g. sending confidential reports via e-mail, dealing with
third-parties, access to personal information).
Managing Your Attention
With the exponential increase
in the amount of information available over the past decade, the ability to
decide what to pay attention to is now more important than ever. Being able to
manage the use of the Web, so that you don’t spend all day browsing sites.
Being able to stay focused on information directly related to your job, while
filtering out the rest.
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